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FULL SERVICE

01 customer service watch diagnostic complete service 700x600

1

Diagnostic

A specialist watchmaker analyses the reason for which the watch has been submitted for maintenance and identifies the watch from its unique serial number.

01 customer service watch diagnostic complete service 700x600
02 customer service watch dismantling case 700x600

2

Case disassembly

Disassembly of the case and its components (glass, back, bezel, various seals, etc.) and separation of the movement.

02 customer service watch dismantling case 700x600
03 customer service watch dismantling movement 700x600

3

Movement disassembly

Full part-by-part disassembly of the movement.

03 customer service watch dismantling movement 700x600
04 customer service watch polish case 700x600

4

Case polishing

Polishing of the case to restore the original lustre to a watch which has been worn for some time.

04 customer service watch polish case 700x600
05 customer service watch washing case 700x600

5

Case cleaning

Cleaning of the case in special baths used for ultrasound treatment.

05 customer service watch washing case 700x600
06 customer service watch washing parts 700x600

6

Preparing the components of the movement for cleaning

Each component of the disassembled movement is placed in containers specific to small watch parts.

06 customer service watch washing parts 700x600
07 customer service watch washing dismantling movement 700x600

7

Movement cleaning

These containers are in turn placed in specific baths inside an ultrasonic cleaning machine.

07 customer service watch washing dismantling movement 700x600
08 customer service watch assembling case 700x600

8

Case reassembly

Reassembly of the case and replacement of the necessary components (glass, pushers, tube, seals, etc.).

08 customer service watch assembling case 700x600
09 customer service watch assembling movement 700x600

9

Movement reassembly

Reassembly and oiling of movement to Longines specifications.

09 customer service watch assembling movement 700x600
10 customer service watch casing up case movement 700x600

10

Installation of case and movement

Assembly of movement (including dial and hands) in the case and complete reassembly of the watch.

10 customer service watch casing up case movement 700x600
11 customer service watch final check control 700x600

11

Technical and cosmetic checks

Final technical (precision, power reserve, water resistance) and cosmetic checks on the watch, according to Longines specifications.

11 customer service watch final check control 700x600